Today’s telecom service providers face a perfect storm of major pressures on profitability. Against this backdrop, they are charged with protecting or improving margins, in addition to the pursuit of new revenue sources. In this ever-changing industry, improving customer service and minimizing churn are key factors in maintaining customer loyalty. But supporting these objectives and new initiatives needs a new approach. This is where BPM comes in.
In this webinar replay, MWD Advisors Research Director Neil Ward-Dutton and Dr. Michael Rowley, CTO of Active Endpoints, explain how a BPM methodology can eliminate, rather than exacerbate, complexity to deliver on corporate goals. Neil delves into how BPM can offer a SOA-based foundation for seamless, simple process development and Michael demonstrates how this can be put into practice with ActiveVOS, an easily scalable and affordable solution for process integration and automation. Application architects, developers, IT project managers and systems integrators in telecom will find this replay invaluable.