Support

Active Endpoints is committed to ensuring your success in building composite business applications using ActiveVOS. We know that you are challenged to deliver value quickly while dealing with a heterogeneous and technically diverse environment.

To help you through this, in addition to our Training and Services offerings, we offer support. Whether you are interacting with your peers using our online forums or interacting with our support team, you will get the help you need.

Our support team is co-located with our engineering team in Connecticut to ensure that your needs are addressed in a timely manner and to your satisfaction.

To purchase any of our support offerings described here please contact sales@activevos.com by email or call 1-800-634-9043 or +1 781 547 2900.

Support Overview

Problem Resolution Support
Number of Contacts	5
Number of incidents during hours of availability	Unlimited
Forum support (08:00-20:00 US Eastern Time, Mon-Fri)	x
Telephone support (08:00-20:00 US Eastern Time, Mon-Fri)	x
Duration	1 year

Maintenance
Annual maintenance and software updates	x

Learn more about ActiveVOS Support offerings

Accessing Support

For customers that have purchased support, contact us via the Developer Assistance Support forum or call us at the telephone number provided to you. Use our forums for best response. We also monitor support@activevos.com on a "best effort" basis.

Support Resources

Self-Help

In addition to support, Active Endpoints provides an extensive set of online documentation, tutorials and more to help you get the most value from ActiveVOS.

Services

Watch Webinars

Upcoming

»	Three-Part Webinar Series: Who’s Driving Your Process Automation?	FEB 8

»	An Introduction to ActiveVOS	FEB 15


On Demand

»	ActiveVOS BPMS and T-Impact’s Business Process Automation Services

»	What's New in ActiveVOS 9.0

Read Whitepapers

»	The Four Myths of Business - IT Collaboration in BPM

»	Forrester Research Inc.: Empowering The Business Developer

What's New

»	ActiveVOS Business Event Processing Sample

»	MultiSite Configuration, and DB Synchronization and Troubleshooting

Support

Support Overview

Problem Resolution Support

Maintenance

Accessing Support

Support Resources

Self-Help