Customer Resource Management (CRM)

A vague term describing any of a number of packaged or tailored applications or tools designed to help with sales, tracking customers, or managing information gained from customer interactions.

Learn More About Customer Resource Management (CRM)


This sample is a loan-processing application. After a loan request is entered, the ActiveVOS BPMS determines the level of risk and then, depending on the calculated risk, routes the loan request through a series of human tasks and/or automated processing.

A survey of the vendors featured in the Ovum Decision Matrix report and other prominent BPM vendors reveal the very positive news that BPM is one of the few rapidly growing enterprise software markets. This report explores the competitive dynamics within the BPM market, and helps businesses select a vendor based on its technology strength, reputation among customers, and impact on the market. Ovum provides a complete view of vendor capabilities and advises on those that businesses should consider.

This article provides best practices regarding the use of relative import paths for WSDL and XML Schema artifacts, and the use of a common repository project of shared artifacts. The article also provides guidance regarding common artifact repository archive considerations, and guidance regarding avoiding the deployment of WSDL documents of the same namespace and WSDL service QName.











This video describes how the ActiveVOS business process management system (BPMS) can be combined with the Alfresco enterprise content management systems (ECM) to create compelling end-to-end business applications. ActiveVOS and Alfresco implement the new Content Management Interoperability Standard (CMIS), enabling these two important technologies to seamlessly work together to produce a new generation of business process applications.

Download Customer Service sample artifacts

Download the ActiveVOS Server Operations and Management training class courseware

In this guest post, Jonathan Adlerstein, CIO, Plymouth Rock Energy, explains how he used Cloud Extend to achieve a 20% increase in agent productivity and a 85% reduction in the time taken to create new accounts.

The basics of SOA-based service orchestration for Java developers.

This document describes the ActiveVOS Server Architecture

Trafigura Ltd, one of the largest independent companies trading commodities, needed to create a platform capable of producing a number of sophisticated commodities market risk reports on a daily basis, in a reliable and timely manner. The platform was intended to be simple to maintain and extend as the company grows and trades new classes of financial instruments. After careful consideration, the ActiveVOS BPEL engine was selected.

See an overview of Active Endpoints and our flagship product, ActiveVOS. The video describes detailed use cases, extensive product highlights and selected customer success stories. Learn how you can use ActiveVOS to automate business processes and increase efficiency across your organization.

Watch this video for a brief overview of Active Endpoints and our flagship product, ActiveVOS.

Get to know ActiveVOS through an in depth live demonstration. Key features of the process automation platform are presented, including a BPMN 2.0 modeler that guarantees that there will be no round-trip problems or translations between BPMN and BPEL, and an AJAX-based, services-enabled forms designer which makes human tasks easy to integrate into system processes. A live Q&A concludes the session.

Vintage Old Stock is a fictional antique car-restoration business that has implemented BPM to improve its core processes of customer service, quoting of restoration jobs and gaining visibility into the turnaround time for a restoration job.

VOSton Mutual is a fictional insurance company specializing in personal property lines of insurance. As the company has grown, so too has the number of claims. To streamline the claims process, customers may submit new claims directly. ActiveVOS is deployed to orchestrate and co-ordinate the claims process.

Related Terms

Business Process Management (BPM), Customer-Oriented e-Business Applications, Document Management