Government Security Agency

Upside Research interviewed this government security agency multiple times, speaking with end users and the technical personnel responsible for the design and implementation of the process application. Because of the sensitive nature of the application, the identity of the agency has been concealed. Despite this anonymity, other organizations can learn how to take advantage of a business process management approach to developing and deploying applications by learning about this agency's success in implementing a "business process culture" to solve a major security challenge.