CTOT #50: An Introduction to the Web-based Screenflow Designer

48 mins
CTO Tuesdays reached a significant milestone this week with its 50th episode. So to commemorate this occasion Michael Rowley unveiled a brand new capability called the Web-based Screenflow Designer (formerly Socrates). This innovative feature was designed to enable business users and domain experts to build simple, yet powerful web applications that guide to successful outcomes. These applications can be used for troubleshooting, diagnostics, up sell promotions or refund processes. In fact screenflows are useful for any customer service situation that requires a user to ask questions and receive answers in order to reach a good resolution. So sit back and watch how Michael effortlessly puts this innovative capability through its paces during its world premiere.