Support
Active Endpoints is committed to ensuring your success in building composite business applications using ActiveVOS. We know that you are challenged to deliver value quickly while dealing with a heterogeneous and technically diverse environment.
To help you through this, in addition to
our Training and Services offerings, we offer support. Whether
you are interacting with your peers using our online forums or interacting
with our support team, you will get the help you need.
Our support team is co-located with our engineering team in Connecticut to ensure that your needs are addressed in a timely manner and to your satisfaction.
To purchase any of our support offerings described here please contact sales@activevos.com by email or call 1-800-634-9043 or +1 781 547 2900.
Support Overview
| Problem Resolution Support | |
| Number of Contacts | 5 |
| Number of incidents during hours of availability | Unlimited |
| Forum support (08:00-20:00 US Eastern Time, Mon-Fri) | x |
| Telephone support (08:00-20:00 US Eastern Time, Mon-Fri) |
x |
| Telephone access 24x7 | |
| Duration | 1 year |
| Maintenance | |
| Annual maintenance and software updates | x |
Learn more about ActiveVOS Support offerings
Accessing Support
For customers that have purchased support, contact us via the Developer Assistance Support forum or call us at the telephone number provided to you. Use our forums for best response. We also monitor support@activevos.com on a "best effort" basis.
Support Resources
Self-Help
In addition to support, Active Endpoints provides an extensive set of online documentation, tutorials and more to help you get the most value from ActiveVOS.
